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Terms & Conditions That Protect Your Play

When you open an account on v2 draw, these terms set out what you can expect from us and what we need from you.

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v2 draw Terms & Conditions That Protect Your Play
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How to Reach Us About Your Terms

We handle questions about your account, terms changes and disputes through a single support channel so you always get routed to the right team.

Support Chat Open the help widget in the lobby corner any time. Response within 10–15 minutes during active hours (08:00–22:00 Indonesia time, seven days a week).
Email Inquiry Send account or terms questions to [email protected]. We reply within 24 hours with a ticket number so you can track your case.
Account Settings View your agreement summary and accepted terms inside your account menu. Changes to our terms are flagged there first before they take effect.
SECURITY AND DATA

How We Keep Your Account Safe

Your account details, payment history and identity proofs are stored on encrypted servers behind multiple layers of access control.

Encryption Standard

All passwords, payment details and personal data travel over HTTPS. Your account session times out after 30 minutes of inactivity to prevent unauthorized access from shared devices.

Identity Verification

We verify your name and phone number at signup and again before your first withdrawal. This step protects both you and our payment partners when funds clear.

Data Retention

Account records stay active for dispute resolution and regulatory compliance. Closed accounts remain searchable for 36 months, then archived. Request deletion via support chat or email.

Fraud Detection

Our system flags rapid location changes, unusual withdrawal amounts and repeated login failures. If triggered, we send you a verification SMS before allowing the action.

Cookie Transparency

We use session cookies to log you in and analytics cookies to track page speed and crashes. You can disable non-essential cookies in your browser settings without losing core features.

Support for Changes

Need to update your email, phone or payment method? Open account settings, make the change and confirm via the verification code we send. Changes take effect immediately.

Questions About Your Terms & Our Policy

Players in Medan, Semarang and across Indonesia ask similar questions about how our terms work in practice. Below are the ones we field most often; if yours isn't here, our support team has answers within 24 hours via email or chat.

Use the 'Forgot Password' link on the login page; we send a reset code to your registered email. You have 24 hours to set a new password. If you see login attempts you don't recognize, change your password immediately and contact support so we can check your account history for unauthorized activity.

No. One account per person. If we detect duplicate accounts from the same phone number or payment method, we merge or close them. Multiple accounts violate our terms and lead to withdrawal holds until the issue is resolved.

Once approved, DANA, OVO, GoPay and QRIS withdrawals appear in your e-wallet within five minutes. If a payment fails, the funds return to your account within 24 hours and we send you an alert. Verify your payment method is active before requesting a withdrawal.

Never. We use your contact details only to process your account, send you verification codes, and notify you of major terms changes. We do not share, sell or trade your personal data. Our payment partners see only what they need to clear your deposits and withdrawals.

Email [email protected] with 'Account Closure Request' in the subject line. We process closures within seven days. Your account becomes inactive immediately; any funds left in the wallet are withdrawn to your registered payment method.

Our core terms are the same for all players. However, which games you can access depends on local law. We restrict certain markets from accessing live tables or specific slot lobbies where required by region. Check your lobby to see what's available to you.

Contact our support team within 14 days of the transaction with details. We investigate and share findings with you in writing. If unresolved, you can escalate via email; we provide a final decision within 30 days of your first contact.

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