Reference

How v2 draw Protects Your Privacy

Your account details, deposit history, and withdrawal records stay secure with us.

Encrypted deposits and withdrawalsNo third-party data salesYour account, your control
v2 draw How v2 draw Protects Your Privacy
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open your account and head to the Help section. Our team in Jakarta and Medan respond within 2 hours during business days, 09:00–22:00 WIB, to answer privacy questions and process data requests.
Email Support Send your privacy inquiry to [email protected]. Include your account ID and a description of the data you want to access or delete. We reply within 24 hours with next steps.
Account Settings Log in and go to Settings > Privacy & Data. You can review what we hold about you, download your activity report, and adjust cookie preferences without leaving the page.
HOW WE KEEP YOU SAFE

Security Practices That Protect Your Account

Data Encryption

All communication between your device and v2 draw runs over SSL 256-bit encryption. Passwords are hashed and salted; your DANA, OVO, GoPay and QRIS credentials are never stored on our servers.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. Tracking pixels help us prevent duplicate accounts. You can disable non-essential cookies in Settings without losing access.

Account Access Control

Two-factor authentication is optional but recommended. Enable it in Account > Security to require a code from your phone when you log in from a new device.

Data Retention Rules

Closed account data is archived for two years, then deleted unless legal hold applies. Active account records are kept only as long as your membership continues. Financial records may be retained longer where local law requires.

Third-Party Sharing Limits

We share your data only with payment processors, identity-verification partners, and fraud-detection services. These partners sign strict confidentiality agreements and may not use your data for marketing.

Data Breach Notification

If a breach occurs, we notify affected accounts within 72 hours via email and offer free credit monitoring. Updates are posted in your Account > Security timeline immediately.

Privacy Policy FAQs

Yes. Log in, go to Settings > Privacy & Data > Download My Data, and we'll email you a full export within 48 hours. It includes your account profile, deposit and withdrawal history, and game activity logs in PDF and CSV formats.

Closed-account payment records are archived for two years to comply with Indonesian financial rules, then deleted. Active accounts retain payment data only for as long as your membership is open. You can request early deletion via support.

No. We never sell your personal data. We share it only with payment processors (DANA, OVO, GoPay, QRIS handlers), identity-verification partners, and fraud-detection firms under strict confidentiality agreements.

Any acquisition or ownership change requires the new operator to honor this privacy policy or obtain your explicit consent to different terms. You retain the right to delete your account and data at any time.

Yes. Go to Settings > Privacy & Data > Cookie Preferences and disable analytics and tracking cookies. Essential session cookies stay on so you remain logged in, but we won't collect behavioural data.

Open Account > Profile to edit your name, email, and phone number instantly. For banking details or identity records, contact [email protected] with proof of change (e.g., updated ID). We verify and update within one business day.

Support staff can see only that a deposit arrived and the amount; they cannot see your full payment credentials or bank account number. Payment gateways encrypt this data end-to-end, and v2 draw never handles raw banking details.